10-28-202411:25 AM - last edited on 10-28-202411:27 AM by MetaNinjaTurtle
Can anyone help. I’m trying to setup my new quest 3S. Part of the process is to download the Meta Horizon app from the Apple Store.
I've downloaded it successfully. When installing it I use the email option. The app then sends a code to the email address entered. I enter the code and press “next”. Nothing happens, so I press “next” again and this time I get a pop up which says either my email address is wrong or my password.
When I try the email/password option, the app accepts my password but then hangs with a continuous spinning circle.
As I can’t login to the Meta Horizon app, I can’t complete the setup of my 3S
Hey everyone, I realize how much of an impact this issue is having on your new/first VR experience, rest assured I have notified the engineering team of this issue; I will let you know when I receive any news!
In the meantime, could you all please submit abug report, as this will accelerate the process and provide the engineers with some additional info.
Thanks for your collaboration, they are working to resolve this soon!
I have exactly the same issue. Could not proceed with 3s setup. Please help, Meta. Another piece of info: I can login from computer with the same account, just not in App.
Thanks for reaching out about this! We understand you're unable to log into the Horizon app.
This is not the experience we want for our users, so please allow us to help you out!
Here are some quick troubleshooting steps to try:
- Uninstall and reinstall the Horizon app
- Try a different network on your phone (make sure no VPNs are connected!)
If these steps do not work for you, please send us a DM and we'll investigate this further!
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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We are aware of an issue with the App that is causing errors when logging in that is currently being looked at, if you could please try the following troubleshooting steps and if the issue persists please submit a bug report for our engineers as it would be helpful in rectifying the issue.
Please check that you are on the latest version of the app, if you are on the latest version uninstall and re-install the app.
On your device go into your WIFI network and forget the network you are connected to and connect again. If this doesn't work please attempt to log in on a different WIFI network.
If possible attempt to log into the app on a different device.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey everyone, I realize how much of an impact this issue is having on your new/first VR experience, rest assured I have notified the engineering team of this issue; I will let you know when I receive any news!
In the meantime, could you all please submit abug report, as this will accelerate the process and provide the engineers with some additional info.
Thanks for your collaboration, they are working to resolve this soon!
Moderator 2 Electric Boogaloo
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