When I click "Log into a Meta Account," the browser pops up with a 404 error, and the URL is as follows: https://auth.meta.com/native_sso/confirm?native_app_id=512466987071624&source_app_id=512466987071624.... After troubleshooting, I found that the reason for this issue is that the value of native_sso_etoken in the URL is empty. No matter whether I try software repair, reinstallation, or even a fresh installation of Quest Link on another computer within the same network environment, this problem persists. I don't know what is causing this issue. Could you provide a solution or explain the reason behind this problem? Thank you.
Hey there @flyerliufei & @yangjun1994! We would love to help you with the issues you are experiencing while using Quest Link, so you can continue to enjoy your experience in VR. We have some questions to get a better understanding:
Has the device ever worked before?
When did you first notice this behavior?
Did any of the devices (phone, headset, PC) receive any updates?
Does the headset work when not connected to a PC?
Are you connecting your USB cable to a USB 3 port?
How many other USB devices do you have connected to your PC?
We are eager to help you both!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you @yangjun1994 for providing us with an update! Let us know if there is anything else we can help you with!
Hi again @flyerliufei! Please attempt to uninstall and reinstall the app and see if that helps! If not, please answer those questions and we can continue assisting you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thanks for getting back to us, @flyerliufei! We're so glad to hear you've been able to get logged in after trying out a different network, and we're excited to see you join the PCVR action. If there's anything else you're curious about or need assistance with, don't hesitate to give us a shout. We're here to help make sure you're all set!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
