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Unable to make in-app purchases - Quest 3

Anonymous
Not applicable

Unable to make in-app purchases - Quest 3

l could buy games but one day after getting it, I couldn't buy games, I still cant.

l've been unable to complete any in-app purchases. 
promo code also not working 

i got this massage (Request cannot be completed until further action

We noticed something unusual and, for your security, this request couldn't be completed. Please file an appeal to get your case reviewed)

 

29 REPLIES 29

RouxRenee
Protege

Exact same thing is happening to me and I have no idea why

L3dr0k
Explorer

I have the same issue but from the beginning of using Quest 3. 7 days have passed and still no solution from Meta support.

RouxRenee
Protege

I don’t know either, Meta is giving me the run around. 

RouxRenee
Protege

What kind of phone do you have. I just bought an iPhone 15. I wonder if it’s a glitch in the phone. I had no problems purchasing before I changed phones 

NickADoo4557
Honored Guest

I’ve had the exact same problem for a week. I have $15 in gift card credits that I can’t use in pissed off

Yup, 300.00 just sitting there. My wife was able to gift me a pack of chips but I still can’t purchase and I still haven’t back from anyone

Kgriffin0708
Honored Guest

Same! I hope they can help us all soon!

L3dr0k
Explorer

Hi to all pissed off Quest 3 users.

I have found a way to work around the problem but I coudn't solve it. Forget about buying a gift card on Amazon. I dit it and now I cannot use my money. I tried restoring goggles to factory settings, I deleted and added credit cards to my account using app on my samsung note 20 and by pc. Nothing works. 

I have created another Meta Quest account. I added this new account to the Quest 3. I added the same credit card to the new account and, finally I could buy an application I wanted. Now I have 2 accounts on my goggles.

Good luck. 

Yeah, looks like some people have success with that. I tried it and didn't work for me sadly enough with a different error message. Currently on Day 8, (6 business days later) with no resolution. Truly sad. 

Here is a link to other users experiencing the same issue:

https://communityforums.atmeta.com/t5/Get-Help/Request-cannot-be-completed-until-further-action/m-p/...

https://communityforums.atmeta.com/t5/Get-Help/Cannot-Make-Purchases-quot-Request-cannot-be-complete...

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