Unable to make in-app purchases - Quest 3

[Anonymous]

Unable to make in-app purchases - Quest 3

l could buy games but one day after getting it, I couldn't buy games, I still cant.

l've been unable to complete any in-app purchases. 
promo code also not working 

i got this massage (Request cannot be completed until further action

We noticed something unusual and, for your security, this request couldn't be completed. Please file an appeal to get your case reviewed)

[RouxRenee]

Mine started working today so, yours is coming if it hasn’t already

[purrrito]

Anytime you're told "You can rest assured" means exactly the opposite, in my experience.

[RouxRenee]

They fixed it

[purrrito]

Mine is still borked.

[Anonymous]

 I pbone 13 

[purrrito]

Mine still has the same error. New day, same s***. Can we fix this please?

[S1mplyjoshua]

As of March 24 they finally resolved the issue. Took a crap ton of escalation & different agents and they were not able to identify the exact cause of the problem.

I do suggest everyone that has this issue to continue being proactive on the forums about it and in your support chats. 

[purrrito]

March 24th, still broken over a week later.

[MetaQuestSupport]

We appreciate everyone who has sent us PMs- they really are the best way to allow us to help look into this situation!

[purrrito]

Yeah I like to bury my shame too.