Unable to make purchases or add a payment method

[tomekszz]

Hi,

I'm having really weird experience with Meta shop lately. I have made two purchases. While the second order was on the way I got refund for both purchases then the shipment of this second one was ordered to be returned to the sender.

I'm trying to get some input from auto-customer-service on that matter but AI responder doesn't generate any valuable output 😞 

Everything was working like three days ago, now when I'm trying to make app purchase I'm getting this information:
"We've noticed something unusual and, for your security, this request couldn't be completed. Please try again later, or visit our Help Centre."

I've noticed that my paypal account has disappeared. I can not use the card that was working before and is still working in other shops. I can not add paypal account nor credit card. Any time I try I get errors.

Does anyone know what may be happening? It looks really dangerous especially that this is related to payments, credit cards etc. Can it be security breach?

Any light on how to react, what to do or whom should I contact to would be highly appreciated.

Thanks in advance

[MetaQuestSupport]

Hey there, @tomekszz! We definitely don't want you missing out on adding some amazing VR content to your collection, so we wanted to pop in to share some troubleshooting steps to help! When you get a chance, please try out the following steps then get back to us with your results:

• Try adding your payment method from the Meta Quest mobile app or by logging into our website here,
• Try making this purchase from our website in a different browser (i.e. Google Chrome, Internet Explorer, Mozilla Firefox, or Microsoft Edge.)
• Try another network connection type or location. (another Wi-Fi network, or cellular data connection on phones, if available).
• Hard Reboot the headset by holding down the power button and volume down button (-) for 30 seconds until you hear the boot-up sound. If you don't hear the boot-up sound, go ahead and enter the USB Update Mode and select "Boot Device."
• Try another device.
• Try another payment method.

[tomekszz]

Hi,

Thanks for suggestions.
I already checked all the above.
Nothing helps. The same errors when I try to add new payment method and the same error when I try tu use old card. 

[MetaQuestSupport]

You are welcome, @tomekszz. Since that was not able to resolve your issue, we would like to check with your financial institution to verify they do not have any holds or restrictions preventing these purchases. If everything is okay on that end, we want you to reach back out to us in a PM. This way, we can gather sensitive account information from you and proceed with a possible resolution. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Talk soon!

[Darklorduk]

blooming meta they do and update and boom now the payments don't work tried for a couple of hours with all my cards same on all

[MetaQuestSupport]

Hello @Darklorduk! We noticed that you're having trouble adding a payment method. We know how important this step is and we'd love to assist you with this issue. Have you been able to try the troubleshooting steps mentioned above? If you have and they didn't work for you, we'd like for you to send us a PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We look forward to hearing back from you soon! 

[MetaQuestSupport]

Hi there, @Darklorduk! We're checking back in to make sure you were able to get the payment method sorted out on your Meta account. If you're still running into issues, please don't hesitate to send us a PM anytime right here. We'll always be glad to hear from you!