07-16-2023 12:58 PM
Unable to pair after a factory data reset.
Same wifi network,
Stuck on the code page, not able to move from that.
Any idea?
Solved! Go to Solution.
07-20-2023 08:21 AM
Not working I already do that with your online help desk, I send it back to get a new one.
07-16-2023 01:02 PM
i got the same problem. dit a factory reset. the app doesnt recocnize the headset en if i want to pair with the code it cannot find it. cant use the headset nog.
07-16-2023 01:05 PM
If i connect the headset with the pc, is able to find it, but still stuck on code page. I tried with iphone, android, nothing change..,,,searching for the headset, put the code, nothing happen....
07-16-2023 01:09 PM
got the same. PC finds it but still the screen
07-18-2023 09:39 AM
Howdy @LeoFURY and @Dennis.beekman.1, we noticed both of you are experiencing the same issue with the pairing code. we know being unable to access your headset can be inconvenient, and we understand being able to to play all of your hard earned games is very important. We to do all that we can to help you out with this pesky problem!
Can you both try to factory reset again? In the meantime, please review the following:
If the code is 8 characters long, please enter the code from the headset here.
Let us know how this goes!
07-19-2023 10:48 AM
Hey there! We're just following up with you to see if you still need assistance. If so, please provide the information from our previous message and we'll assist. We hope you have a great day!
07-20-2023 08:21 AM
Not working I already do that with your online help desk, I send it back to get a new one.
07-20-2023 09:52 AM
Hey there, @LeoFURY. We're glad to hear that you were able to get a resolution with our support team! If there's ever anything else we can help out with or if you have any questions that we could answer, please feel free to reach out to us again!
03-03-2024 01:16 PM
I have the same issue but the thing is I had an issue on my oculus so I factory reseted. but the oculus is still connected to that account i guess? cause I cant connect it to my other account it just says unable to pair. I have it on bluetooth and the same wifi. I contacted support 2 times and they said the only way to fix this is to buy a new headset which I can't. I need help
03-03-2024 02:03 PM
Hi there, @frickthedog! We know how important getting to the bottom of this situation with your headset is, and we'd like to do our best to help! By the way, we did want to mention that if our support team has investigated this issue and came to a decision, then their recommendations are the best option we can recommend to you as well. With that being said, we definitely want to take a further look into this for you, so could you please send us a PM when you get a chance? You can select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Keep in mind, you must be signed into the community first to send us a private message. We're eager to hear from you!
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