Sooooo... I've only had my Quest 2 for 6-8 weeks. Recently, I started having issues where each time I boot the headset, it says "Lost Tracking"... yadda yadda yadda. I am able to work around this by simply waiting until I get to the main lobby, go into setting and turn Tracking back on. It seems to work fine for that session. But every time I turn the unit off, the next time I boot I have to go through the same thing. I reached out to support a week or so ago and they said to perform a Factory Reset. Well, I tried that but it didn't work and it was late. So I have been dealing with my work around since.
Next, I have begun to have issues with In Death - Unchained where the game tile just says "syncing" and you can never launch the game. Again, I found a work around by going to the store and simply running it from there. I do get a warning, something about possible progress being lost, yadda yadda yadda. Reading some of the posts about this issue, seems like the same fix... perform a Factory Reset. 😐
So, tonight I tried to do just that. I shut down the headset, then press and hold the power button and the volume - until then menu comes up. Problem is... it only comes up for a fraction of a second then the unit self reboots. The menu is not on the screen long enough for me to even read it, let alone use the +/- buttons to select Factory Reset, if that option is even there. Again, it flashes so fast I can not even read it.
12-19-202306:45 PM - last edited on 12-19-202306:47 PM by BlueberrieSmoothie
Hi, @SteeleTeamSix. We are so glad you gained that insight! If you need more help as you continue to troubleshoot, please don't hesitate to reach out to us!
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I have the black screen of death. I’ve tried everything, but the device always crashes when I try a factory reset. I go into the boot menu, and when I select the factory reset button, it starts, spins for a few seconds saying “erasing,” but then it freezes and switches back to the Meta logo and boots up.
Hey there, @Tveirmetrar! Thank you for doing all the troubleshooting you have done so far. We want to do all we can to help you get back to enjoying VR! Let's check on one more thing.
Were you able to make sure your device is fully charged (for at least 2 hours)?
If everything is good with the charging and you're still having the black screen issue, please reach out to us via private message so we can take a deeper look.
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A deeper look seems like you guys telling me to turn it off and on again…. That was your latest message to me when asking for advice in a private message.
I’ve been fiddling with this problem for 8-9 hours in total. Fully charged, bootloader option (hold power and volume down) fails when selecting erase everything as the “erasing” process crashes and then boots the device up into the background music black screen, AKA the Black death. I was hoping for some specialist to come on and show me how I could unlock the device and sideload new firmware or something. But no, it’s “reinstall the meta app, hold the power button for 10 seconds, wait 30 seconds, and then power it back up. If you have problems, please reach out again”
Hi again, @Tveirmetrar! We like to explore all possible troubleshooting options as many of the solutions have worked for some of our users. We appreciate all of your feedback and all of the troubleshooting you have done so far.
So that we can gather more sensitive information after exhausting all of our troubleshooting steps, we would kindly suggest you continue working with us via private message.
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Hey there, @Yoji_VR! Mishaps like the logo continuously popping up can really get in the way of your VR experience! We'd be happy to help you out with this.
Please let us know if you were able to try any troubleshooting; if so what were you able to try? We just don't want you to have to repeat any steps; once you let us know, we'd be happy to assist further. Looking forward to your reply!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi again, @Yoji_VR! We were just checking to see if you still needed some help with the issue you are having with your headset; if so, please let us know, as we are more than happy to assist!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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