cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to perform a password reset

luckyingamesfr
Honored Guest

so basically I lost all access to my email and my account is basically inaccessible and for some reason  my device serial number doesn't work probably because I paired my oculus quest 3 to another account any suggestions or ideas on how to get my account back

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @luckyingamesfr! We see that you need to get your password reset. We would love to help you get back into your account. Could you please use this link in order to send us a private message.  Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We want to help you get back into your account as soon as possible. We are excited to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there @luckyingamesfr! Just wanted to reach out to see if you were able to send us a private message? Let us know if there is anything we can do for you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?