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Unable to purchase add ons

Nina4eva
Honored Guest

When the link comes to me to I click purchase. A message comes up that says Leave Family Center and Purchase Add On in Meta Horizon Store. When I click the Go to Store link I get a message This page isn't available. This happened with 4 different Add ons I tried to purchase. 

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hey there,

 

Thanks for posting into our forum regarding your problem. We're very eager to investigate into this for you and find out what the problem is, would you mind sending us a DM? To do this, please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Looking forward to hearing from you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there!

 

Just following up to see if you still require any assistance as we would love to resolve this issue for you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Nina4eva
Honored Guest

Yes I was on the phone for an hour with a rep and they could not resolve the issue

How do I send a DM?

To send us a private message, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there!

 

Just following up to see if you still require any assistance.

If so please don't hesitate to reach out to us as we would love to help you resolve this issue!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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