Hey @haribo.tay, we know you're eager to explore the many VR apps, and we definitely want you to have a great experience. Since we've noticed you have concerns about both payment method changes and app purchases, let's start with the first! To troubleshoot adding a payment method, we'd like for you to try the following:
If not successful adding payment method via Meta Quest App, try adding payment method through the Meta account website (If not successful, try using a different browser)
Try adding payment method from another device completely (computer, phone, tablet, etc.)
Try adding payment method from within virtual reality by using the headset
Try adding payment method while connected to a different network (Another Wi-Fi network or cellular connection on a phone, If available)
Please let us know if this was helpful. We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @haribo.tay, we know you're eager to explore the many VR apps, and we definitely want you to have a great experience. Since we've noticed you have concerns about both payment method changes and app purchases, let's start with the first! To troubleshoot adding a payment method, we'd like for you to try the following:
If not successful adding payment method via Meta Quest App, try adding payment method through the Meta account website (If not successful, try using a different browser)
Try adding payment method from another device completely (computer, phone, tablet, etc.)
Try adding payment method from within virtual reality by using the headset
Try adding payment method while connected to a different network (Another Wi-Fi network or cellular connection on a phone, If available)
Please let us know if this was helpful. We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
That is great news! We are happy to hear that the purchase was successful. If there is anything else that we can help with, please don't hesitate to reach back out! Otherwise, we hope you have a wonderful rest of the week. Take care!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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