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Unable to receive the 2fa sms code

l.473147
Honored Guest

Hi, this is my temporary account. I can't log into the main one because I keep getting the message "You've requested too many codes. Please try again later." when trying to get an SMS code for authorization. I tried waiting, took several days off, requested the code at different times of the day, but for 2 weeks I still couldn't get you to send me an SMS code. I have access to my mail, phone, and my headset account. Could you help me somehow?

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2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @l.473147,

 

As this is an account issue, we'd like you to message us directly. 

 

To take this somewhere a little more private, please select our name to get to our profile page, or click here: Customer Support

 

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hiya! If you'd like continued assistance go ahead and send that private message! Can't wait to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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