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Unable to redeem eGift card

elliottophat
Honored Guest

Hi, 

This is my second time posting this message - my first message was marked as spam for some reason. (https://communityforums.atmeta.com/t5/Get-Help/Unable-to-redeem-eGift-card/m-p/1126688)

 

Therefore, I as posting it again...

 

I received a gift of an eGift card for my son.  When I try to redeem it via the https://secure.oculus.com/redeem-code/ page, I get the following message:

"Something went wrong. We're working on getting it fixed as soon as we can."

I have double and triple checked the pin, and it is correct.  

I'm not sure if it's relevant, but the card is for £40, but we are based in Ireland, so it would probable be converted to euros after it gets redeemed.

Please advise as to what we can do, thanks.

 

 

2 REPLIES 2

Choleni
MVP
MVP

Hi @elliottophat 

I'm not sure if it's relevant, but the card is for £40, but we are based in Ireland, so it would probable be converted to euros after it gets redeemed.

This is not only relevant, this is most likely the problem.

Gift cards have to have the same currency as your account.
You can read about that in gift card terms
Look at point 4

MetaQuestSupport
Community Manager
Community Manager

Hey @elliottophat! Thank you for reaching out to us today in regards to this issue. We just wanted to follow up with you about this matter, we have responded to your PM. Allow us to continue our conversation through PM, to avoid any confusion or miscommunication. Have a wonderful rest of your day! 

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