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Unable to reset meta/oculus password, invalid credentials

Lacrossev
Honored Guest

I recently had to perform a fresh install of windows on my pc and when I tried to log back in to the oculus software, the password was not what I thought it was.  I went through the password reset at auth.meta.com and got as far as receiving a code at my email. I input the code then tried to set up a new password but was met with "invalid credentials" and was told to request another code.  Doing so immediately results in the same code being sent, and then the error of trying to reset too many times in a row (twice).  Is there someone can talk to about this?  I'm still logged in to my account via the headset as well as my phone. Thanks.

6 REPLIES 6

Occupunk
Heroic Explorer

I've seen a half dozen others with the same issue in the last couple of weeks. Myself included.

This thread has the method for contacting support:

https://communityforums.atmeta.com/t5/Get-Help/Unable-to-change-password/m-p/1109473

 

MetaQuestSupport
Community Manager
Community Manager

Hey @Lacrossev! We know how important it is to access your account, which is why we'd love to help! The error message indicates that the account is locked due to the failed 2-Factor Authentication process; in which case, you'll need to wait 24 hours to try logging in again. After that timeframe, we do want to make sure you're able to successfully log into your Meta account and get past that security process. 

 

After 24 hours, if you still cannot log in to your account, please send us a PM! You can select our name to get to our profile page, or click right here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey @Lacrossev! We wanted to follow up and see if your still in need of some assistance with resetting your password. We'd love to help! Please don't hesitate to send us a PM!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

 The same thing has happened to me and I don't use 2 step verification.

Hi there, @UnseenEtro! Thank you for reaching out to us regarding this issue! We know how important it is for us to be able to access our accounts properly on any device, so we would love to get this fixed for you. In order for us to have a better understanding of this issue. 

  • Are you met with any other error message stating " You've been temporarily blocked. Please try again later "? 
  • Did you already try uninstalling Oculus software application and reinstalling it?
  • Have you attempted performing a repair on the Oculus software on the PC? 

We're looking forward to hearing back from you soon. Have an awesome rest of your day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi @UnseenEtro! We just wanted to follow up with you on the issues you were having unable to reset Meta/ Oculus password. Did you still need assistance with this matter? Talk to you soon! Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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