When I try to load Meta Horizon Worlds, it shows me my avatar. When I try to click continue, it does nothing when I press "A" or "X" on the controllers.
I can still see the lines from the controllers and my movements - which means they're functioning, but the clicking of buttons just doesn't work.
It then shows me a troubleshoot screen, but once again the buttons don't work so I can't even select the issue or detail the error
Hey there, @hortons5. We understand you are having issues while in Horizon Worlds. We know how important it is for you to get things right again, and we would be happy to assist. First, we would like to ask some questions that will help us see what may be causing this issue.
Are you able to launch and get a response from your controllers in any other applications?
Does the problem occur with more than one app?
When did this start?
Were any changes made?
Is the home environment having any issues?
Additionally, it would be helpful to know what device you're using and if you've tried any troubleshooting steps with the controllers or headset. Once we have these details, we can assist you more effectively. Thank you for your cooperation, and we're eager to hear back from you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi @hortons5. Do you still require our assistance? We are more than willing to provide you with the necessary support. Please inform us as soon as possible. We value your time and would also like to know if the problem has been resolved. Looking forward to hearing from you soon.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
