Hi, bought a replacement handset and try to pair it with my headset. The headset wouldn't connect to my device via the meta app. I followed all of the advice, rebooting, updating apps, turning on and off wife/Bluetooth. I even installed the app on another phone but still no luck.
I performed a factory reset on the headset, but now I am unable to get past the handset pairing stage during set up, it only shows one handset active (I have removed the strip from the new handset). The headset will not pair to my phone with the 5 digit code provided.
Any advive would be greatly appreciated, thank you.
Hey there, @Bushmiester14! We understand you were running into some trouble pairing the headset with the mobile app. We certainly want to get you back into gaming as soon as possible and will work on this together. Please go through the troubleshooting below on pairing the headset:
Ensure the phone's Bluetooth is turned on and the headset is turned on.
Ensure you are using the admin account and not an additional account.
Clear the Bluetooth cache on the phone.
Power cycle the phone and the headset.
Power off and then back on again. If unable to power off the headset normally, hold down the power button for 30 seconds.
Uninstall and reinstall the Oculus application on the phone.
Ensure the phone and headset are connected to the same wireless network.
Try using a different phone.
Let us know if it should continue along with any errors encountered, as this can help in our investigation. Have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there again, @Bushmiester14! We're eager to get you back to playing in VR, so we're checking to see if you were able to pair your headset to the mobile app by following the steps listed in our last post. If you require further assistance setting up your Quest 2, please don't hesitate to let us know! We can't wait for your reply!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @Bushmiester14, and thanks for reaching back out to the community. While this does not appear to be a software issue, we'd love to gather more of your device details to continue working with you to get things paired, so do send us a PM.
To do so, either select our name to get to our profile page, or click here while signed in to the community. Next, click "Send a Message" to privately message us! We look forward to getting to the bottom of this!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We have received your PM and will continue to provide assistance through there. We appreciate your time, and have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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