We understand that you are not able to upload your ID, in order to get try and get access back to your account we will first require a couple of details from you;
Your full name
Your support case number
Meta Quest Product serial number
Current email address on the Meta Account
Your alias on your Meta Account
Once we have all of these details, we should be able to help you further with your query.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
