07-30-202404:44 AM - last edited on 07-30-202407:21 AM by AliceinVRworld
Hi all,
I recently had a previous conversation with Meta support regarding a different issue I had with not being able to access my old games under my Oculus account. That discussion was closed after I had received store credit to refund my games as my account could not be migrated which was all good, but after trying to purchase games I experienced another error. I also attempted to send an email to the automated response informing me that my request has been solved as it stated to reply if I needed further assistance but have not heard back in the three days since so I'm posting this here.
I have received the store credit and can see it in my wallet in both the Meta Horizon app and my Quest 2 but it appears I am unable to purchase any games. I first tried to purchase Beat Saber on my Quest 2 and immediately after pressing the purchase button the Store app would crash - after this I tried downloading free software and it worked fine. I then tried to purchase Beat Saber then Job Simulator from the Meta Horizon app and received an exclamation mark error (screenshots attached) - 'purchasing' free games also works from the app.
I have tried restarting both the app and the Quest 2 to no avail.
Thanks again, any help would be greatly appreciated.
Hey there, @xjknoxyys! We certainly want to ensure you are able to use the credits to continue expanding the VR library. If the purchase is not able to be completed through the app or headset, we would also recommend attempting to make the purchase through the website. Prior to attempting the purchase, we would recommend going through the steps below:
Clear the cache and cookies
Use a different browser
Try from another device
Use a different network such as a mobile network
If you should still encounter any issues so that we can gather additional information to investigate further, please reach back out to us through PM. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back, and have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @xjknoxyys! We certainly want to ensure you are able to use the credits to continue expanding the VR library. If the purchase is not able to be completed through the app or headset, we would also recommend attempting to make the purchase through the website. Prior to attempting the purchase, we would recommend going through the steps below:
Clear the cache and cookies
Use a different browser
Try from another device
Use a different network such as a mobile network
If you should still encounter any issues so that we can gather additional information to investigate further, please reach back out to us through PM. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back, and have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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