07-05-202411:06 AM - last edited on 07-05-202401:50 PM by FunkyTanuki
Hello
I've no idea what I'm doing here. I don't use a Metaquest Oculas but my son does.
He's been scammed by some nasty person and this person has taken over his account and he can't log in. My son is only 9 and really upset.
Also this man got into my fiances PayPal account via the metaquest account and spent 8 transactions for something in metaquest totaling about £240 pounds.
My fiance had reported it to PayPal.
Doesn't anyone know if we will get our money back? Also, how to we regain my sons account? I have zero idea what I'm doing and in a panic.
07-05-202402:45 PM - last edited on 07-06-202411:22 AM by TheAntiSocializer
Hi there, @Natdanlee! We absolutely want to make sure your son's Meta account is fully secured and those unauthorized charges are thoroughly investigated, so we're glad to see you were able to send us a PM! Please continue with us there and we can move forward in this investigation process!
For anyone else running into any issues, we do recommend reaching out to us with a private message to our profile @MetaQuestSupport. Thank you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
07-05-202402:45 PM - last edited on 07-06-202411:22 AM by TheAntiSocializer
Hi there, @Natdanlee! We absolutely want to make sure your son's Meta account is fully secured and those unauthorized charges are thoroughly investigated, so we're glad to see you were able to send us a PM! Please continue with us there and we can move forward in this investigation process!
For anyone else running into any issues, we do recommend reaching out to us with a private message to our profile @MetaQuestSupport. Thank you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
