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Unauthorized charge

Pennymastri
Honored Guest

I had an unauthorized charge on my bank account for $8.51. I haven’t played my meta for over a year. How do I get my money back that was taken today without my permission?

7 REPLIES 7

MetaQuestSupport
Community Manager
Community Manager

Hello @Pennymastri,

 

Thank you for bringing this issue up to our attention.

 

We are more than happy to take a closer look into this issue for you.

 

To do so, we will require some information we wouldn't want you to post in a public space, so please send us a private message.

 

Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us!

 

Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

This happened to me today for $529.99 and I didn’t even have an account on here! I just have Facebook and none of my credit cards are attached to my account! Can’t even send Meta a message because it keeps saying the link is broken 😡 I had to call my cc company and freeze my card. Absolutely ridiculous!!

Hi @Weaver52815,

 

Thank you for bringing this issue up to our attention.

 

We would like to take a closer look into this issue for you.

 

To do so, we will require some information we wouldn't want you to post in a public space, so please send us a private message.

 

Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us!

 

Please remember, you must be signed into the community first to send us a private message.

 

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

When I click on your profile there is no option anywhere for me to send you a message. It just displays all your badges 

MetaNinjaTurtle
Meta Quest Support
Meta Quest Support

Hey @Weaver52815 

You should be able to see a send a message button under the badges.

MetaNinjaTurtle_0-1728578856840.png

If that doesn't show you can try to refresh your browser or try a different browser.

Hope that helps! 🐢

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Hi @Weaver52815 ,

Can you try to contact with the community manager?

And may i know about the unorganized transection what type of mail you receive after the transaction?

I'm sure if it will be a unorganized or something else transection then you can get your money back and you should contact with the community manager as soon as possible and from the community manager if you don't get any solution then please try to contact with the Facebook advertising team/meta pro team and I'm sure they can be help you...

If you don't understand or want to know more about it just reply here.

MetaQuestSupport
Community Manager
Community Manager

Hi there, @Pennymastri 

Just following up to see if you still require any assistance.
If so please let us know and we would be happy to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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