Universal menu freezing while playing games and not letting me leave, record etc..

[soupmanyummy]

one day when i was playing theif sim vr I tried to open the universal menu (um) and it took about 10 seconds to open but when it did it only showed me 1 frame per 10 seconds, i could still see the um but i could not interact with it, if i try to close it it takes a few seconds and closes so im returned to theif sim vr but the um and the white vr controllers (the ones you use to use vr in the home or IN THE UM) are stuck on the screen and frozen in place. but eventually disapears. but another issue connected with this is when you get a popup (e,g battery low or headset will loose tracking soon,turn on lights) it just stays and dose not go away and stays in the horrible framrate. This has happened to a few games not all of them and i dont know if this is a game issue or the headset itself. Ive tried turning the Device off and on, restarting the device and even doing a soft reset by holding the power and volume down button. I dont want to factory reset my headset. What do i do please give me answers😔. I have photos and vids but i cant insert them because im using a meta quest 2 and if a click insert files/ videos my screen goes black with the 3 loading dots and comes back and im new to this website

[MetaQuestSupport]

Hi there! Thank you for reaching out about the issue with your headset. We really want to get this sorted for you!

In order to understand the issue better, please could you kindly confirm the following-

• Is the headset is being used by itself or connected via a PC
• Please could you confirm if you are using any third party accessories

Once we have these details, we will be able to investigate further and try to get this issue resolved.

Please do not hesitate to get in touch if you have any questions in the meantime.

We are looking forward to hearing from you. Thank you!

[MetaQuestSupport]

Hi there! We are just reaching out to see if you are still experiencing issues with your headset. We are always here to help!

Please do not hesitate to reach out to us if you need any assistance.

We are looking forward to your response. Thank you!

[jmanis2]

While not the OP I’ve been having the same problem for weeks. It happens in population one every time I play making the device essentially unusable for what I play. 

help

[LordArceus]

Hey there, @jmanis2 and welcome to the Community Forums! Hope you have fun here.

Is the freezing only occurring in Population One or do you experience it when using other apps? 

If only in Population One, try uninstalling and reinstalling the app to see if this helps with the freezes.

[jmanis2]

I don’t know if it happens in other games as I only really play pop 1 but it sounds like from the OP the issue is avoid several games. I’ve been through several pop 1 updates and the problem persists but I’ll try a reinstall of pop 1 today she’s see if it improves. 

[jmanis2]

I’ve deleted and reinstalled Pop1 and the first hour was fine, the problem went away.  After several games the problem started to creep back in and cause the same issues.  Next steps?

Jeff 

[MetaQuestSupport]

Hey there, jmanis2

Just so we can look into this further would you be able to send us a DM. 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. 

Looking forward to hearing from you.