Unlinked Facebook, But Horizon Account Still Scheduled for Deletion - Need Help

[tnewaccount.2025]

Hi everyone,

I really need help with my Meta account. My original Meta account was linked to Facebook, but that Facebook account got suspended. Because of that, I was locked out of my Meta Horizon profile and eventually got a message saying my Meta account is scheduled for deletion.

I successfully unlinked Facebook from my Meta account, but it still says the account will be deleted. I tried pressing the “Cancel Deletion” button, but it doesn’t work — nothing happens. I also didn’t get any helpful response from Meta support yet.

Is there any way to stop this deletion or talk to someone who can help before my data is gone? I really don’t want to lose my Horizon Worlds progress.

Any advice, links, or contact options would be greatly appreciated.

Thanks in advance. 

Sincerely, Rolcata

[d0gg]

Best place to start would be https://www.meta.com/help/quest/

Most likely you are stuck. Your account was associated with an account that was suspended/banned. Just disconnecting it won't remove the association. If they do delete the account you can always create a new account. But I think you might be blocked from using the same email address. At least for a period of time (not sure how long).

[MetaQuestSupport]

Hey there!

Thanks for taking the time to share your issue!

We understand that your account is scheduled for deletion and you would like to put a stop to this. We would like to have a look into this for you and help you out as much as possible. To allow us to do this, please reach out to us in our DM's so that we can help you further. 

To send us a DM, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We look forward to hearing back from you!

[MetaQuestSupport]

Hello there, we just want to check if you still need any further support with this issue and we look forward to your reply!