go to https://www.meta.com/de/en/ and log in to your account. Click on your profile and then on "Meta Horizon Settings", on the following page on the the left bar, pick "devices", next page click "delete device data.
This will remove the device from your account....BUT it will not remove your account data from the headset. You still have to factory reset the Quest before it hand over to somebody else.
go to https://www.meta.com/de/en/ and log in to your account. Click on your profile and then on "Meta Horizon Settings", on the following page on the the left bar, pick "devices", next page click "delete device data.
This will remove the device from your account....BUT it will not remove your account data from the headset. You still have to factory reset the Quest before it hand over to somebody else.
Thanks, @Choleni, for providing the correct troubleshooting steps! @KJay2626, please let us know if you have any trouble following the troubleshooting steps Choleni provided, as well as let us know how it goes! We're always here to help, so don't hesitate to reach back out to us!
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