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Unresponsive

Powler01
Honored Guest

When I boot up my quest 2 it sends me to the confirm boundary screen, but I can’t press anything. I tried both hand tracking and controllers, and I’ve tried powering off and on. Nothing has fixed it.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi @Powler01

 

Thanks for reaching out to the Meta Support Team! We understand you're having an issue with the confirm boundary screen being unresponsive. We are eager to get this sorted so you can get back to having an enjoyable VR experience!

 

Please could you try the following troubleshooting steps to minimize the chance of tracking issues?

  • Ensure your area is well lit, with enough light to see clearly, but no direct sunlight
  • Ensure your area is free of small lights
  • Ensure your area is free of reflective surfaces such as mirrors, glass, or polished marble
  • Ensure the tracking cameras are clean
  • Ensure your environment is free of any obstructions between the tracking cameras and the controllers
  • Remove unsupported third-party accessories that may affect tracking or controller detection. For example, controller and headset covers, controller attachments, etc.
  • Remove the battery from the controller for 30 seconds
  • Try replacing the battery with a new one
  • Unpair and pair the controller to the headset

 

If this doesn't work, please send us a private message so we can look into this more closely with you. You can do this by selecting our name to get to our profile page, and then clicking "Send a Message." 

We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi there @Powler01,

 

Just checking in to see if you still need help with this? If so, or if you have any other questions, please don't hesitate to reach out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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