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Update and installation issues

xlar54
Honored Guest
So first I kept getting into an Update loop.  It would tell me i needed to run an update, I would click the update button, and it would fail.  Over and over.  So next, I attempted a repair, but it kept failing as well.  At this point, I deleted everything, and restarted a full install.  Now I get this in the setup log:

[Error] [6/24/2017 7:04:47 PM] Error downloading 'oculus-runtime'!
System.AggregateException: One or more errors occurred. ---> Dawn.FileDownloader+FileDownloaderException: Retry count exceeded!  Giving up. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'securecdn.oculus.com'

I can ping the cdn, so it is resolving.  Argh!  Any thoughts?
6 REPLIES 6

xlar54
Honored Guest
Also, WHY does it keep downloading over and over.  Please Oculus, fix this.  If youve downloaded the setup, dont make someone download the dang thing again.

xlar54
Honored Guest
I suspect no one will ever solve this, but here's some more info:

[Debug] [6/24/2017 10:14:17 PM] Process C:\OculusSetup-DownloadCache\visual-cpp-2015.exe exited with code 1638 (success).
[Debug] [6/24/2017 10:14:17 PM] Install 'Dawn.Setup.InstallRedistributablesStep' succeeded.
[Debug] [6/24/2017 10:14:17 PM] Install 'Dawn.Setup.CreateLibraryServiceStep' succeeded.
[Debug] [6/24/2017 10:14:17 PM] Partial uninstall: False
[Debug] [6/24/2017 10:14:35 PM] Install 'Dawn.Setup.CreateOculusDirectoriesStep' succeeded.
[Debug] [6/24/2017 10:14:35 PM] Extracting asset 'Oculus.ico'.
[Debug] [6/24/2017 10:14:35 PM] Install 'Dawn.Setup.ExtractLibrarianStep' succeeded.
[Debug] [6/24/2017 10:14:35 PM] Setting installed release channel to 'LIVE'.
[Debug] [6/24/2017 10:14:35 PM] Install 'Dawn.Setup.CreateRegistryKeysStep' succeeded.
[Debug] [6/24/2017 10:14:35 PM] Install 'Dawn.Setup.SetEnvironmentVariablesStep' succeeded.
[Debug] [6/24/2017 10:14:35 PM] Installing oculus-runtime.
[Error] [6/24/2017 10:14:38 PM] Librarian exited code 13
[Debug] [6/24/2017 10:14:38 PM] Install 'Dawn.Setup.InstallPackagesStep' failed.
[Warning] [6/24/2017 10:14:38 PM] Rolling back installation.

GrandTheftGato
Explorer
I had the same problem happen - the most recent update caused me to be stuck in an update loop. I finally had to uninstall everything, and now I can't reinstall - it fails with an error. I posted a thread with my own setup log but it's still awaiting moderation. It's extremely frustrating

GrandTheftGato
Explorer
I had the same problem happen - the most recent update caused me to be stuck in an update loop. I finally had to uninstall everything, and now I can't reinstall - it fails with an error. I posted a thread with my own setup log but it's still awaiting moderation. It's extremely frustrating

No.41
Honored Guest
I had similar problems today. Repair did not work either.
What did work, however, was to completely remove / delete c:\program files\oculus after doing the repair.

Then download the installer from https://www.oculus.com/setup/ and do a fresh install.

I also copied the "Manifests" and "Software" folder in the new folder for the oculus store in order to avoid downloading the games from scratch.

Seems to work.

cybereality
Grand Champion
You can also try installing these manually.
https://forums.oculus.com/community/discussion/comment/558735/#Comment_558735
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