Update faliure

[blazeisawesome]

My Meta Quest Oculus 1 is not working as intended. When I setup the headset in the app and connected it to the wifi, it made one update. now, when I turn on the headset, it shows me the "continue in app" screen, and at the top, it says "update 1 of 2 completed". I am able to run apps from meta horizon, but I cannot do so directly from the Oculus. This is sad.

[MetaQuestSupport]

Hi,

Thank you for bringing this issue to our attention. We know it's no fun not being able to face hiccups during your Quest setup after performing an update. We would like to investigate further, and for this we will require some information about your device and account that we wouldn't want you to disclose in a public space. Please send us a private message to help you with this query. Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message". 

Please remember, you must be signed into the community first to send us a private message. 

We hope to hear from you soon!

[Choleni]

Hi @blazeisawesome 🙂

you need an older version of the Meta Horizon app to set up the Quest 1.

Look here..... it describes what you have to do and includes a link to a working version.

Solved: Re: Meta support doesnt't recognize my Oculus Ques... - Meta Community Forums - 1274215  

[blazeisawesome]

Thank You, I will try that.

[MetaQuestSupport]

Hi there,

We're reaching out to see how everything is going. If you have any questions or still need assistance, we're here to help!

Remember to check out our support center for frequently asked questions and some helpful resources.

Best wishes,

Meta Quest Support

[Choleni]

Thanks @MetaQuestSupport but I'm not the one who needed help...... I just tried to give it🙃