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Update won't install

Anonymous
Not applicable
Come to use my oculus rift and it said update needed, when I clicked update now it closes oculus then opens a file explorer window then nothing, I've left it for hours and still nothing. Tried a repair install of oculus and uninstall, same thing opens a file explorer window then nothing. I've since deleted all folders relating to oculus, and downloaded the latest setup, it downloads 1.71GB then sticks on installing been going for over an hour. Now I have no software or drivers and can't use my rift. Any ideas to get it installed again?
6 REPLIES 6

cybereality
Grand Champion
Please submit a support ticket for assistance. Thanks. https://support.oculus.com
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Onlytheory
Honored Guest
I am Having This same Problem.. Did this get solved????

Anonymous
Not applicable
Onlytheory: sorry you're having the same problem, thought I was alone.

I did submit a support ticket, they advised to remove all oculus folders in safe mode and re-run the setup. I did this and its the same result, I also tried installing it on another gaming pc that has never run oculus before,  again same result. Oculus is not the only software i'm having an issue with I had a game that launched over 80 file explorer windows and failed to install. I discovered that command prompt no longer works and instead launches a file explorer window, I contacted Microsoft support about this, they recommended a upgrade re-install which I did but the problem still persists. Any help appreciated.

Anonymous
Not applicable
I ended up doing a full format and clean install of windows 10 creators edition, everything installed correctly so it looks like a corrupted update caused all the problems. Just got 600gb of games to reinstall now.

Anonymous
Not applicable
I'm hanging on installation right now, too.  I'm not doing a full format; I'll return this and get a Vive if I don't hear from someone, soon.

Anonymous
Not applicable
Its a windows issue it doesn't just affect oculus software, you may be able to do a refresh install without losing anything i'm going to try that on my other computer today. Download the media creation tool from Microsoft then choose upgrade now.
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