a month ago - last edited a month ago by Eire_Max
So i updated my quest 3 today about 2 hours ago and since it restarted its not been able to turn on, i see a white light at the front of the quest but no image through lenses,i tried holding power button, nothing happens, i tried hard reset, nothing happens, i tried just leaving it just incase, nothing happens.
Anyone know how to fix this...?
a month ago
Hi @VenDelta!
We definitely don't want you to miss out on the VR experience.
Before we can assist you with the troubleshooting steps, we'd like to know if:
In the meantime, we'd like you to confirm that you've tried:
If the problem still persists, we'd recommend you sending us a private message as we'd need some additional information from you. To send us a DM, select our name to get to our profile page, or click here
Next, click "Send a Message"! Please remember, you must be signed into the community first to send us a private message.
See you there!
a month ago
Hi again!
If you're talking about the LED status, which is reflecting white, we'd like to know the status of LED whether its blinking/flashing or solid white. Don't forget to send us a private message. See you there!
a month ago
Same problem here, please let me know how you fixed it!
a month ago
Hi @Disculpe.1990!
We'll definitely check that issue for you.
Before that, we'd like to know if:
In the meantime, we'd like you to perform the below:
If the problem still persists, we'd recommend you sending us a DM attaching your screenshots to have a closer look at the issue. To send us a DM, select our name to get to our profile page, or click here
Next, click "Send a Message"! Please remember, you must be signed into the community first to send us a private message.
a month ago
its a solid white light, and cannot do any of the troubleshooting none of it works aka below
a month ago
Hi! I did have a battery head strap attached yes.
The hard reset did the trick, thank you very much!
a month ago
Hi @Disculpe.1990!
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