10-11-2024
06:38 AM
- last edited on
10-11-2024
06:43 AM
by
Eire_Max
So i updated my quest 3 today about 2 hours ago and since it restarted its not been able to turn on, i see a white light at the front of the quest but no image through lenses,i tried holding power button, nothing happens, i tried hard reset, nothing happens, i tried just leaving it just incase, nothing happens.
Anyone know how to fix this...?
10-11-2024 07:08 AM
Hi @VenDelta!
We definitely don't want you to miss out on the VR experience.
Before we can assist you with the troubleshooting steps, we'd like to know if:
In the meantime, we'd like you to confirm that you've tried:
If the problem still persists, we'd recommend you sending us a private message as we'd need some additional information from you. To send us a DM, select our name to get to our profile page, or click here
Next, click "Send a Message"! Please remember, you must be signed into the community first to send us a private message.
See you there!
10-11-2024 07:18 AM
Hi again!
If you're talking about the LED status, which is reflecting white, we'd like to know the status of LED whether its blinking/flashing or solid white. Don't forget to send us a private message. See you there!
10-11-2024 11:08 AM
Same problem here, please let me know how you fixed it!
10-11-2024 11:36 AM
Hi @Disculpe.1990!
We'll definitely check that issue for you.
Before that, we'd like to know if:
In the meantime, we'd like you to perform the below:
If the problem still persists, we'd recommend you sending us a DM attaching your screenshots to have a closer look at the issue. To send us a DM, select our name to get to our profile page, or click here
Next, click "Send a Message"! Please remember, you must be signed into the community first to send us a private message.
10-11-2024 12:02 PM
its a solid white light, and cannot do any of the troubleshooting none of it works aka below
10-11-2024 01:14 PM
Hi! I did have a battery head strap attached yes.
The hard reset did the trick, thank you very much!
10-11-2024 01:22 PM
Hi @Disculpe.1990!
We're glad that the issue has been resolved. Feel free to DM us should you've any further queries related to Meta products and services.
Please note that we will be upgrading the community on July 9, 2025. The community will be down for a few hours while we perform this upgrade. For more information, please see Community Upgrade & Downtime