03-18-2025 05:53 PM - edited 03-18-2025 06:11 PM
After updating to windows 11, my Gs75 Stealth when opening the Link application gave me the update drivers error. After reverting back to win 10 it still has the issue. ill attach the relevant logs to the post. Someone help please!
Report 1- https://drive.google.com/file/d/1dQF1bxpgbKpTJiy-PgDEKyc3qv1qW18u/view?usp=sharing
Report2- https://drive.google.com/file/d/1qEq_mGsYHwhxkFIUse0OHOdI3LiAPQve/view?usp=sharing
03-18-2025 10:53 PM
Laptops can always be a bit hit and miss imho. One thing to note is that win11 defaults its graphics setting; hardware acceleration graphics (HAGS) to enabled and you def want to disable that for pcvr. Also, maybe check that your power settings are maxed out (and your laptop is plugged in). Also, go to your win10/11 device manager and check that any and all usb connections that have a power saving option and make sure to disable those. Also, make sure you disconnect any unnecessary usb devices so you don't run out of usb bandwidth.
As far as your driver errors go I'm sorry I can't help you (above my pay grade, lol!). I also don't trust google drive links btw. I can only suggest that you contact meta support including your oculus/meta log files (google how to do this) and see if they can identify what's causing your issue(s). You may also be able to find some Link troubleshooting tips with a little google research. Good luck mate and cheers.
03-19-2025 09:14 AM
Hey @Among_Us_AI! We can see you are having some issues with your drivers, we would look to take a further look and review your log files to see what is going on!
If you can please submit a ticket through our Meta Quest Help Centre so you can attach your log files and we can review these to find a solution to get you back onto PCVR!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset