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Updated to Windows 11. Link no longer functions.

Among_Us_AI
Honored Guest

After updating to windows 11, my Gs75 Stealth when opening the Link application gave me the update drivers error. After reverting back to win 10 it still has the issue. ill attach the relevant logs to the post. Someone help please!

Report 1- https://drive.google.com/file/d/1dQF1bxpgbKpTJiy-PgDEKyc3qv1qW18u/view?usp=sharing

Report2- https://drive.google.com/file/d/1qEq_mGsYHwhxkFIUse0OHOdI3LiAPQve/view?usp=sharing 

2 REPLIES 2

TomCgcmfc
MVP
MVP

Laptops can always be a bit hit and miss imho.  One thing to note is that win11 defaults its graphics setting; hardware acceleration graphics (HAGS) to enabled and you def want to disable that for pcvr.  Also, maybe check that your power settings are maxed out (and your laptop is plugged in).  Also, go to your win10/11 device manager and check that any and all usb connections that have a power saving option and make sure to disable those.  Also, make sure you disconnect any unnecessary usb devices so you don't run out of usb bandwidth. 

As far as your driver errors go I'm sorry I can't help you (above my pay grade, lol!).  I also don't trust google drive links btw.  I can only suggest that you contact meta support including your oculus/meta log files (google how to do this) and see if they can identify what's causing your issue(s).  You may also be able to find some Link troubleshooting tips with a little google research. Good luck mate and cheers.

i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with 2x2.0 base stations, Etsy lens mod and Index Controllers

MetaQuestSupport
Community Manager
Community Manager

Hey @Among_Us_AI! We can see you are having some issues with your drivers, we would look to take a further look and review your log files to see what is going on!

 

If you can please submit a ticket through our Meta Quest Help Centre so you can attach your log files and we can review these to find a solution to get you back onto PCVR!

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