cancel
Showing results for 
Search instead for 
Did you mean: 

Updates to Supplemental Privacy Policy and Parent Privacy Disclosure

I got this email from Meta last night:

Hi Ryan,


We wanted to let you know that we’ve made updates to the Supplemental Meta Platforms Technologies Privacy Policy and the Parent Privacy Disclosure that apply to your or your child’s use of Meta Platforms Technologies Products, such as Meta Quest. These updates provide information on new features that allow you to add approved contacts for your child, manage who they follow, and manage their privacy settings.


Here are some of the key updates we’re making:
Your child will now be able to follow others and have followers. Your child’s Meta Horizon profile is set to private by default, which means all follow requests have to be accepted by your child or you. Now, you can choose to manage who your child follows and who follows your child in Family Center.
You can add users as approved contacts that your child can call and chat with. Approved contacts can also send or receive invites from your child to join them in an app or experience. You or your child can remove approved contacts anytime in Family Center.
You can control who can see your child’s activity in virtual reality with privacy settings in Family Center. Your child’s Active Status and current app usage will be defaulted to “off” or hidden from others unless you change these default privacy settings in Family Center. By default, your child’s activity will only be visible to your child.
People you add as approved contacts, your child’s followers, and those they follow may appear higher in your child’s search results.
We may collect information about how your child is connected to others, such as who they follow and who you have added as an approved contact.
To use some of these new features, you’ll need to accept the updates to our Parent Privacy Disclosure.


View Parent Privacy Disclosure


- The Meta Team

 

 

When I login to meta family center I cannot see any child accounts. I have no idea what account this is even referring to. Also I find the changes in this update to be intrusive and creepy. No I do not want my 5 year old being contacted by adult strangers in VR or having his usage and data tracked by Meta.


After reading this email and trying to dig further with no success, I have decided our quest headset is now off limits to our three young kids. I was able to login to our 9 year old's meta account using his email address and his birthday is wrong (says he is older than he actually is and I can't update it). I decided to delete the account associated with him and Meta is saying it takes 30 days to delete his data, but won't even say if the actual account is going to be deleted. 

We don't want this product if it is trying to expose them to adults on the internet. I am thoroughly creeped out now by Meta. Leave the kids alone @Zucks 

70 REPLIES 70

If something isn't working I would recommend a Bug Report. It's a new feature and bug reports will help them find the causes of issues quicker

"I Have Found That People Lie, Most Often Deceiving Themselves. Not So The Dead. The Dead Are So Very, Very Loud. And Yet, Lying Is Not In Their Nature. It Is So... Humbling, To Listen To The Dead Speak."

Ok, but how do you do that from within the people section?

Sorry about that. I'll drop the link with instructions HERE.

"I Have Found That People Lie, Most Often Deceiving Themselves. Not So The Dead. The Dead Are So Very, Very Loud. And Yet, Lying Is Not In Their Nature. It Is So... Humbling, To Listen To The Dead Speak."

I really hope that helps until know none of the problems I had with my meta quest were solved this way. The only "solution" that worked was returning the headset. 

Other reported problems still exist. After giving additional information there's usually no response whatsoever.

 

TheAntiSocializer
Retired Support

[Not a Solution] - Simply Marking For Visibility

Hey everyone! Just noticed an update was provided by our internal team, so I wanted to reach out and provide that for you all. 

Something they wanted us to recommend is as follows:

  1. Clear your browser cache/cookies 
  2. Sign into the parent account on said browser
  3. Try to accept the link once more

If this doesn't work out, let us know and we'll be more than happy to reach back out to our internal team for further review.

Sometimes it's okay to be a little Bing Chilling

I was able to accept this. But there's no change in what I can do in the parents account. Also it isn't possible to follow my son as a parent.

BlockishSand317
Protege

Same as Mafootje.  I can accept it and I  can toggle my child's 'manage followers' on and off under Supervision.  However, there is no way to follow him.  I can search and find him, but he doesn't have a Follow button.  If he tried to click the chat button, he gets a 'Feature not available' message.  I'm in the US.  Should we be able to add followers and follow our own children with these updates?

FunkyTanuki
Retired Support

Hey everyone, we did confirm that the new Parental Control features are delayed for the time being. We'll pop back in here and give an update as soon as possible. Thank you for your patience.

"I Have Found That People Lie, Most Often Deceiving Themselves. Not So The Dead. The Dead Are So Very, Very Loud. And Yet, Lying Is Not In Their Nature. It Is So... Humbling, To Listen To The Dead Speak."

BlockishSand317
Protege

Hi.  I just logged into my Supervision accounts, and got a message about being able to approve followers for my child.  sure enough, I now see a Followers and Following section for him and can approve followers.  I was able to add myself.  Looks like now working in the US.

I also saw the prompt and can see the Follower section, however, I'm not finding the Contacts section to where we can add approved contacts. This was also on the prompt.

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?