I am writing to formally report an issue with my Meta Quest 2 headset, which has rendered it unusable despite multiple troubleshooting attempts.
Issue Description:
The headset powers on, but the actual screen does not display any interface or content.
A white dot appears on a white background and remains static, regardless of any joystick or button input.
Both left and right controllers are connected and recognized by the Meta Quest app, but they continuously vibrate without any input.
I performed a factory reset and installed the latest software updates, yet the issue persists.
Given that I have exhausted all recommended troubleshooting steps, I request immediate assistance in resolving this issue. Please advise on the next steps, whether it require a replacement, repair, or further diagnostic guidance.
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