I HAVE HAD INSTAGRAM FOR YEARS. I DO NOT USE SOCIAL MEDIA OTHER THAN FOR FASHION, MY DAUGHTERS SOFTBALL. I AM SINGLE MOM WHO WORKS HER TAIL OFF TO DO EVERYTHING I CAN FOR MY KIDS. THIS MORNING AS MY DAUGHTER WAS GETTING READY TO SEND ME A MESSAGE (SHE RECENTLY JUST CREATED HER OWN ACCOUNT FOR SOFTBALL PURPOSES- SHE CALLED ME ASKING ME WHY MY ACCOUNT SAYS USER NOT FOUND, I DIDN'T THINK MUCH OF IT UNTIL I TRIED TO LOG INTO MY ACCOUNT AS I WAS DRIVING TO WORK. THIS MADE MY HEART SINK. I HAVE SO MUCH SAVED ON MY TWO IG ACCOUNTS, YEARS WORTH OF THINGS. I BRIEFLY LOGGED IN LAST NIGHT BEFORE BED, EVERYTHING WAS WORKING FINE. IT STATES THERE IS AN APPEAL PROCESS, HOWEVER AFTER MESSING WITH THAT AND SIMPLY UPLOADING A PICTURE OF MYSELF THAT WAS ALL IT WAS, WHERE IS THE INFORMAITON TO BE ABLE TO ASK QUESTIONS, WHO TRACKS THIS, THERE SHOULD BE LEGITAMENT INFORMATION AND TRACKING TO BE ABLE TO DISABLE SOMEONES PERSONAL ACCOUNT. AS A MOM OF TWO, I TAKE CHILD SEXUAL EXPLOITATION SO VERY SERIOUS. I AM WARNING MY KIDS FREQUENTLY OF THE DISGUSTING PEOPLE IN THIS WORLD WHO ARE USING THEM AS WELL AS ADULTS FOR HUMAN TRAFFICING. THIS IS UNACCEPTABLE, AS MYSELF CANDACE CONWAY HAS NOT DONE ANYTHING BUT I'VE NOW LOST EVERYTHING? SOMEONE HAS TO HELP. THERE HAS TO BE A WAY TO TRACK THIS, WHO DID THIS, MY ACCOUNT HAD TO HAVE GOT HACKED, BUT I HAVE ZERO INFORMATION. SO PLEASE PLEASE HELP. I HOPE YOU READ THIS AND CAN HEAR THE DISPERATION IN MY EMAIL. THIS IS NOT OK TO ALLOW PEOPLE TO RUIN OTHER INNOCENT PEOPLES LIVES. I AM PLANNING TO CONTINUE TO WORK ON MY MASTERS DEGREE AND OBTAIN MY TEACHING CREDENTIAL IN THE NEXT YEAR, I AM GOING THROUGH A HORRIBLE DIVORCE AND THIS HAS TO GET ADDRESSED - THIS IS NOT OK! THERE IS A LOT MORE TO THIS. PLEASE REPLY.
Hi, we’re sorry to hear you are having issues with your Instagram account, however as community managers we aren’t able to assist you with this directly. We can help with Quest related issues but unfortunately we lack the ability to assist with Instagram account issues.
