cancel
Showing results for 
Search instead for 
Did you mean: 

Username changes and 6 digit codes

mad-chickenboi
Honored Guest

I decided to change my name and match my username with it a couple weeks ago, after successfully changing my name I went to the change the username only to be met with something went wrong on the meta website and app in accounts center, when going through the meta website profile section where you can type your new name then password, it displays that my password is wrong even though it isn’t. Searching online to troubleshoot, it seemed that I had to re-add my phone number and email, so I did, the email was successful but the phone number wasn't, when trying to use the 6-digit code to authenticate, it tells me the code is wrong no matter how many times I do it. I was wondering by if there was any way that anyone found out how to get around this username change problem, the 6-digit code problem seems to be a years old problem so I won’t even bother with that, I just want to find out if I can change my username.

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey there! We appreciate the thorough run-down of your process and attempts to update your account information! Since you're wanting to change your username to match your account's name, we'd like to confirm that you've tried the following:

 

  • Signing in to auth.meta.com
  • Navigating to https://secure.oculus.com/my/profile/ and clicking Edit next to username
    • If attempting this on a mobile device produces an error, try signing in on a PC

If this still gives you trouble, we'd love for you to send us a PM so that we can look into this with you further! We'd also love to help you out with your 2-Factor Authentication difficulties as well, since we may be able to help you get past that error!

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Knock, knock! We wanted to check back in with you to help you update your username! Let us know if there's anything else we can help you with!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

mad-chickenboi
Honored Guest

Nothing I’ve tried works, I think I’m just gonna stick with the name I have or even just create a new account altogether in the future. We’ll have to wait until meta can fix their problems on their side.

Hi again, @mad-chickenboi! We understand that you've decided to keep your current username. Should you have a change of heart and need more help, please drop us a PM. We just need to collect some additional information to assist further! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?