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Using credit on a child account

KCRVN
Honored Guest

Hello. We have credit on my son's account. He wants to buy a game and has requested permission from me to buy the game. I have granted permission, and it will let me purchase the game for him. The trouble is, it won't let me use the credit on his account. We've gone back into his account to try to purchase the game, but it's still showing as permission requested on his account. Yet in my account it says the app has been allowed. 

How do we buy the game using the credit on his account?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there, KCRVN. Being able to use credits on apps and games is something we want for all of our users. Credits are a great way to snag some new games you've been eyeing. With that being said, we want to ensure that all of our users have the opportunity to use their credits however they see fit. We would love to look into this further for you. Due to the info we'll need to collect, could you please send us a private message? To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear back from you as soon as possible.
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello again, @KCRVN. We just wanted to check in with you and see if you still needed help with the store credit issues you were having. If you still need assistance, please feel free to reach back out to us at any time! Have a great day!
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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