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V47-V54 firmware had unpin to universal menu. Option Dissapear.

Quikep
Explorer

On first Update of the firmware V47, I had the option of Unpin some apps from the universal menu and replace them with the apps I used more frequently. Few Day later, after I restarted my Quest 2 Headset, the universal menu return to its default state, and the option to pin and unpin apps from my library (on the three dots of each app) is no longer available nor show.

My question is:

Is this feature being removed in an recent update of the V47 firmware? Or is my Quest 2 experienced a bug?

Don't wanna reset my device to findout, its a removed feature.

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Quikep
Explorer

Last post and closing. Update on v66. A long time ago on v5X the pin to universal menu is working but with a different approach as I was expecting... you can only pin 2 apps on universal menu. by default the horizon feed, the store and the people icon will always be stuck to you universal menu and can not be remove (quite I disappointment cause I do not use this apps as often as others) So, in summary you can only pin 2 apps. The other icon you can have are 4 most used apps which are replace every time you star a new and different app. And finally you menu icon in the far right which is always there. That is it.

Hope this clear thing out. Closing Topic.

Moving to an other topic where apps can not be hidden in your device, and according to v66 this is possible. Anyway, Im going of topic.

Thx all.

View solution in original post

27 REPLIES 27

MetaQuestSupport
Community Manager
Community Manager

Hey Quikep, totally understand your concern with not being able to make changes to your universal menu. It's one of our favorite features within the update and we want to get this back up and running for you! We'll want you to try a factory reset so the headset acts brand new and a cloud backup first so you don't lose any data on the headset.

First, turn on your cloud backup:

  1. Put on your headset, then hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
  2. Select Settings.
  3. Select System, then select Backup.
  4. Select the toggle next to Cloud Backup to turn Cloud Backup on or off.

To perform a factory reset using the headset:

  1. Turn off your headset.
  2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
  3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.

Please note that factory reset won't remove content you've purchased or downloaded from your account. If the issue still persists after this, reach out to our Online Support Team so they can get to the bottom of this promptly! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

This is useless. I’ve had the same suggestion sent to me multiple times over the same issue from you guys on support as none of you read the email string. 
Today however I was finally told this feature was removed!!!! What a waste of my time when you guys can’t understand what your developers do! 

Thx ThatsButta

It is sad,a simple yes or no question was unable to be resolve by oculus support.

Do not reset your device if you are conserned about Pin or UnPin apps to the universal menu. this feature was removed. (hopes it comes back).

Hey everyone! If you refer to the release notes for this update, you will see a footnote at the end of the paragraph about Universal Menu Customization. It states that this feature will be rolled out gradually, so we ask that you wait patiently for this option. Feel free to reach back out if you have any other questions or issues that you need help with!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Rubbish , once again, you and your colleagues are NOT READING what users say. IT WAS THERE BUT META REMOVED THIS FEATURE. HOW CAN IT BE “ROLLED OUT GRADUALLY” WHEN YOU ROLLED IT OUT AND REMOVED IT ?!?!?!? 
This is why we are all responding as no one reads plain English! 

Also, please unmark this as resolved until you and Meta get your act together! 

FlatulantThunder
Honored Guest

i have been waiting on this too. i would love this feature to be a thing.

bummer. what is metas problem with me organizing my apps? its unreal.

It's 2 months since this post. I'm on v49 with the visually refreshed menu and still can't pin apps to the universal menu! What gives?

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