V62 no sound on neta home screens

[Nightelfmohwawk91]

Since the update no sounds on home menus with the environments, any of them, rebooted no change. The headset also seems stuttery, low fps. The screen freezes in place, especially figmin xr but understandable, also noticed this with assasins creed at one point but I was loading in and screen recording, last thing we need atm for meta with apple getting in the market. And some light foviation v62 has its quirks to say the least. We also need a way to import photos and videos on android using the quest app.

[MetaQuestSupport]

Thank you for providing us with that feedback @Nightelfmohwawk91! We understand that after updating your device to 62.0, you've started experiencing numerous issues, and we're eager to assist you but, due to the potential of dealing with private and sensitive information, we feel it's best for you to reach out to us in a PM! To access our profile page, either select our name and navigate to it, or click here! Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you soon!

[pantainn]

I experience this as well for quite a while. Is this a bug in PTC v62? Sound works good in all other cases except the ambient sounds of the home environments in Quest Pro.

EDIT, hours later:

So I backed up using Sidequest first and then did the dreadful factory reset, also opted out of PTC finally.

For a short-lived time I got my ambient sounds back! Short-lived, cause I don't know what made I did, which setting was set to make it dissappear again. A weird issue which is only Problematic on Quest Pro. No additional apps were installed when it happened. I did the room setup, eye calibration and all that. Must be a bud somehow, all other sounds and other things worked.

[MetaQuestSupport]

Hey @pantainn! We would love to help you with making sure your ambient audio is working properly. We do appreciate you performing that factory reset and attempting to correct the issue. Since that did not work, we would like to suggest reporting this issue so that our engineering team can begin looking for a solution. We'll put the instructions below, so you may report it as a bug. Please let us know if you have any further questions or issues; we'll be pleased to assist you.

To report a bug from your headset:

1. Presson your right Touch controller to pull up your universal menu.
2. Hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
3. SelectReport problem.
4. Follow the instructions to submit your bug report.

To report a bug from the Meta Quest mobile app:

1. Shake your phone until the Report a problem screen appears.
2. Tap Something Isn't Working.
3. Follow the instructions to submit your bug report.

We hope this helps! 

[MetaQuestSupport]

We wanted to check in and see if you are still having this issue @pantainn. If you're needing assistance, please send us a message through PM if you need our assistance at all. Select our name to get to our profile page and click "Send a Message" to privately message us! Remember, you must be signed into the community first to send us a private message.

[pantainn]

Before i had issues with the ambient sound of the home environments in my quest pro. Now I can't hear others talking in horizon worlds, but I do hear the music in the worlds like iheartradio. Tetris connect I don't hear anything, no sounds, no music while this still works in other apps as beat saber. I did lots of factory resets: it works again at first but after a reboot, the issue reoccurs. All this is since v62. Quest 2: no such issues with v65. Support does not respond on my initial problem.

[MetaQuestSupport]

Hey @pantainn! Thank you for taking the time to share your experience with sound quality while using the Quest Pro device. We're sorry that this has been an ongoing issue for you and we would love to get this resolved. With that being said, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day! 

[pantainn]

message is sent.

I tried ragnarok, no music or sound. This game is built on Unreal engine just as Tetris Effect: connected. I think there's a link there at least with these games. Horizon Worlds is just completely broken: facial expressions and eye tracking don't work either even though the permissions are set right.