cancel
Showing results for 
Search instead for 
Did you mean: 

V62 - updated app - Mouse cursor not visible inside the PC APP Desktop

Older.Gamer
Protege
When I access my PC, via link cable and the Meta PC APP (formally the Oculus PC APP) the mouse cursor become invisible when I 'look' at the monitor using the monitor icon on the task ribbon of the Apps desktop.
 
If I grab one of the Quest Controllers, the mouse cursor is visible again, until the controller times out, and then it's gone again.
 
I can still see the mouse moving, with tooltips and what not appearing as I move it around the screen, it's just the Mouse Cursor that's disappeared, not the actual functionality.
 
EDIT - this never happened before the V62 update with the new META PC app (which by the way also doesn't give me access to 120Hz).
 
Once I move away from the Meta Desktop, and enter a game, like iRacing for example, then the mouse cursor once more becomes visible. So, this problem is only a problem, in the Meta Desktop.
1 ACCEPTED SOLUTION

Accepted Solutions

Thank you for verifying with us that you were able to report a bug. You are correct. It should be in our system now if you were able to successfully report a bug, and it should be under review with our specialized team. 

Can you please tell us if anything changed after you uninstalled your PC app and reinstalled it again, or is the mouse cursor still not visible? 

We can't wait to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

While that's good to know that your Mouse is still working while viewing your PC in Quest Link, we'd rather it not hide from you! While each new system version update is intended to improve functionality, it sometimes happens that things like this result unexpectedly. It's super important for our engineers to get feedback on these occurrences, so we encourage you to use the Bug Report/Report a Problem function within your headset, to describe the issue you're experiencing. 

 

In the meantime, it's also worth uninstalling and reinstalling the PC App, as this can sometimes not update automatically as it should. Let us know if this helps, or if you have any issues submitting that feedback!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there @Older.Gamer! We wanted to check in to see if you were able to submit that feedback to our engineers, or if there was anything else we could help you with. We're always here to assist!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Yes, I used the headset as instructed to submit a bug report. Should be in your database now.

Thank you for verifying with us that you were able to report a bug. You are correct. It should be in our system now if you were able to successfully report a bug, and it should be under review with our specialized team. 

Can you please tell us if anything changed after you uninstalled your PC app and reinstalled it again, or is the mouse cursor still not visible? 

We can't wait to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Older.Gamer
Protege

I have now uninstalled and reinstalled the oculus app for PC software, and this does seem to have solved the issue. I will post again here if it returns.

That's fantastic, @Older.Gamer! We love when things come together for our users like this! We'll be here for you if you do find yourself again in need of assistance with this, or anything else!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?