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V65 Update Breaks Virtual Environment Sounds

JimR
Explorer

After the forced V65 update (on my Quest 3) the ambient sounds in ALL my Virtual Environments are gone after returning from any app ! The sounds are there when the headset is first started.  But, after watching a YouTube video or playing a game when I go back to my custom environment all the ambient sounds from that space are gone.  If I go to settings and select a different Virtual Environment the sounds associated with them are gone as well.  The ONLY WAY to get them back is to reboot the Headset and not load an app. that takes me out of the Custom Environment. I did not have this problem with v64.

(Which is the version I had when I first got my Headset.) 

This realy breaks the mood of the space and is an obvious bug.

1 ACCEPTED SOLUTION

Accepted Solutions

JimR
Explorer

OK, I figured it out, it's the YouTube app that breaks the ambient sounds in all the Virtual Spaces. 

After using the YouTube app, that came with my Quest 3, Virtual Space sounds are gone.  The only way to get them back is to reboot the headset.  It's the YouTube app. that's the problem.....

View solution in original post

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey there, @jimr! Thanks so much for sharing your experience with the community. We understand that having excellent audio is absolutely vital to an immersive VR experience, and we are ready to lend a hand!

 

Can you let us know if the audio also drops when using headphones? And if you haven't already, we'd really appreciate it if you would Report a problem on Meta Quest to our product development team in the meantime. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello again @jimr! We just wanted to circle back around to see if you still needed assistance. If so, please feel free to reach out at any time!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

JimR
Explorer

OK, I figured it out, it's the YouTube app that breaks the ambient sounds in all the Virtual Spaces. 

After using the YouTube app, that came with my Quest 3, Virtual Space sounds are gone.  The only way to get them back is to reboot the headset.  It's the YouTube app. that's the problem.....

Thank you so much for letting us know! I will go ahead and mark this for the solution for other to see. If Youtube App has some sort of bug reports on their website we can def submit this issue for them to look at this. 

We are all mad here.
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