V68 PTC

[TomPlayzVR]

So this latest version of V68 on PTC my controllers completely lose tracking and cut out, the only way to get them back is to remove the battery and put it back in, or reboot 

[nalex66]

Yeah, I’ve been getting this too. Controller goes to sleep while using it, and no amount of button pressing will wake it back up. At that point, there are three options. I can tap the power button to put the headset to sleep, then immediately tap it again to wake, which usually wakes the controller, but can mess up some multiplayer games. I can take the battery out and put it back in, but that’s a pain to do in the middle of a game, particularly with the active straps installed. My recently discovered third option is to use the charging dock. If I put the controller on the dock, it wakes up, and then I can grab it and use it again. Obviously, this one is no good if you don’t have the dock.

[MetaQuestSupport]

Hey there @TomPlayzVR , we understand that tracking issues can be a pain, but rest assured we are here to help.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hey again @TomPlayzVR , we are just wondering if you are still having any issues?

If you are, please don't hesitate to give us a message!

[TomPlayzVR]

Yeah it still happens very intermittently but still lose controllers quiet often 

[TomPlayzVR]

I tried the dock thing still never woke up my controllers this time I had to reset 

[MetaQuestSupport]

Thanks for getting back to us @TomPlayzVR , we want to help you get back into the world of VR, as efficiently as possible.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Thank you for reaching out to us privately! We'll be with you shortly. Just keep an eye on your messages for updates.

[TomPlayzVR · Accepted solution]

So the only fox for me was updating to V69 it’s fixed it no more controllers dropping out 

[MetaQuestSupport]

Hi TomPlayzVR,

We would love to look into this for you! 

We invite you to message us privately so we can assist with this matter. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.