V69 system, right controller pointer lost in virtual environment

[user.764669]

In the virtual environment, the pointer on the right controller suddenly disappears. I can use the buttons on the controller and see the controller, but I cannot click any buttons on the system with the controller because the pointer in front of the controller has disappeared. After returning to the perspective environment, it returned to normal, but after any operation in the virtual environment, the right controller pointer disappeared again.

[user.764669]

What happened yesterday must have been a bug caused by a minor system update. Now, as long as I open the virtual environment, the right controller has a problem, which can be reproduced 100%. Restarting the system cannot solve the problem.

[MetaQuestSupport]

Hi there @user.764669!

Thanks for reaching out to Meta Quest Support! We understand you're having issues with the right controller in the virtual environment. We'd love to help you sort this so you can get back to enjoying a smooth experience in the virtual environment. 

Firstly, please could you confirm if this happens in any other apps or games? 

Thank you!

[user.764669]

Only occurs in the home virtual environment

[MetaQuestSupport]

Thanks for confirming that @user.764669! 

In this case we would appreciate it if you submitted a bug report to inform our engineers of this issue, which you can do by following these instructions:

1. Open the Meta Horizon mobile app on your phone.
2. Tap your avatar picture at the bottom, then tap  in the top right.
3. Scroll down to Support, then tap Report an issue.
4. Tap Report a problem, then type an explanation where prompted.

You can find more information about bug reports here. 

We appreciate your cooperation! If you have any other queries in the meantime, we are more than happy to help out.

[MetaQuestSupport]

Hi there!

We're just following up to see if you'd like us to look into your controller issue? We're always happy to help, so please feel free to reach out!

[user.764669 · Accepted solution]

fixed

[MetaQuestSupport]

Hi user.764669,

Great to hear that you have been able to resolve the issue with your right controller.

We hope you can get back to enjoying your VR headset as soon as possible.

Any problems or issues, please reach out to us again here.