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VR Air Bridge not showing my pc with Quest 3

cshelton23
Explorer

I am using the Meta VR Air bridge. I can get the air bridge to create the wifi signal and I can get my headset to connect to it. I cannot get my pc to show up on the connection list when turning on the Air link. I have tried all of the Meta steps listed on their site. I have all of my windows firewalls and antivirus turned off, but I cannot get it to connect. 

I am able to use link while running a cable but cannot get the airlink to work. 

I have done all I think I could do, but it is simply not working for me. Any tips?

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey there, @cshelton23 

 

Can you send us a private message so we can help investigate this further?

We may need to get some logs from you so we can check if there is anything running that could possibly be causing an issue with your airlink connection.

 

We will await your message!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello, @cshelton23 

 

Just following up to see if you still require any assistance.

If so please don't hesitate to reach out to us as we would love to help you resolve this issue.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Yes I am still having issues. Would me using an RTX A5500 cause the Airlink to not connect? I know it is not an officially supported GPU, but it works well when I use the cable.

The RTX A5500 does surpass the minimum requirements for Meta Air Link.

However, as it is not a supported card there could be an issue with it not being recognized by the Air Link application as the supported cards are manually programmed in to the software.

 

If the device works when connected via cable that may be the extent of its compatibility.

 

However, we would like to help you investigate this further.

Could you send us a private message so we can ask some details from you so we can get a more detailed idea of your issue.

 

To send us a private message, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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