cancel
Showing results for 
Search instead for 
Did you mean: 

VR Chat Error "Oculus platform error during user proof check timeout during fetching DSAT"

IceJellie
Explorer

VRChat for some reason keeps giving me that error and it won't load after that. I can't even press the "Okay" button. Is this an issue that many people are experiencing, or is it just me? The error then proceeds by saying that I need to use a PC and a cable to play VRChat with quest link. I've done that and I can play it, but the point is that I want to play VRChat without my PC so I can play anywhere, and this error keeps blocking me from doing that. Is there a fix to this issue? if so how? (I've tried reinstalling, using my phone hotspot, restarting the device)

WhatsApp Image 2024-02-04 at 11.45.25 PM.jpeg

52 REPLIES 52

ever fix it? I'm having the same issue..

 

Hey @leah0106! We know how this setback is not fun, and we understand you're wanting the full VR experience. No worries, as we're here to help! If you could please send us a PM so we can further work on this issue, click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. we hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

djetak
Honored Guest

Has this been fixed i was just playing vr got off got back on and this happened i restarted my headset restarted the app deleted and re-downloaded the app and nothing's working and I don't own a PC so I can't really connect it to one

Hey @Cry4boutIt. We can definitely understand how concerning this can be and we would love to get you back into the game! 

So we see this is also affecting your other games as well in that case we recommend doing these steps below 

 

These are the  links to our support articles that will explain how to perform a hard restart, a Factory Reset, and how to ensure the Cloud Backup feature is enabled. 

Even though cloud backup is automatically on we suggest to double check that it is enabled before doing a factory reset

 

Let us know if these steps worked for you, we can't wait to hear back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey Hey @Cry4boutIt, just reaching out again seeing if you still need any assistance with this.

 

Look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

You're an absolute legend mate I had the same problem and I decided to launch if vrc through the app like you have after trying all day to figure it out and it worked take my like you legend 👍

Did exactly as you described and, nothing. Got any other fixes in that magic hat of yours?

do you mean factory reset or something else???

MrsNobody
Honored Guest

The thing with the errer on vrchat is happing to me and  ive tried everything what do l do?

I have done everything i could to try to fix this. reinstalling and deleting, letting my headset update/reset, unplugging and plugging back my wifi, and ive made sure both my avis and home world were quest compatible, and have NEVER had this issue until now. How would i go about fixing this?? I get on very often and find it extremely upsetting that i can't do so because it wont even let me play. When i thought i had it fixed, the game was very slow and wouldnt let me do alot. Now its back to the same error. I dont have air link enabled, and im not sure what to do. please help me and any advice would be appreciated. Thanks.

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?