cancel
Showing results for 
Search instead for 
Did you mean: 

VR Chat Error "Oculus platform error during user proof check timeout during fetching DSAT"

IceJellie
Explorer

VRChat for some reason keeps giving me that error and it won't load after that. I can't even press the "Okay" button. Is this an issue that many people are experiencing, or is it just me? The error then proceeds by saying that I need to use a PC and a cable to play VRChat with quest link. I've done that and I can play it, but the point is that I want to play VRChat without my PC so I can play anywhere, and this error keeps blocking me from doing that. Is there a fix to this issue? if so how? (I've tried reinstalling, using my phone hotspot, restarting the device)

WhatsApp Image 2024-02-04 at 11.45.25 PM.jpeg

1 ACCEPTED SOLUTION

Accepted Solutions

ella.hattum
Honored Guest

I don't know if you still have this problem but I did to and I fixed it. I downloaded vrchat on my PC, made sure my world and avatar where vr compatable. Then I opened vrchat through my phone on the oculus app and it worked. I changed my wifi and reset my headset to. Hope this helps

View solution in original post

40 REPLIES 40

MetaQuestSupport
Community Manager
Community Manager

Hey @IceJellie! We completely understand it is not ideal being unable to hop right on and enjoy the amazing world of VR. We are here to help out with the issues you are experiencing. From the information you have to us we see you've already tried a few steps to come to a conclusion. VRchat has a version for Meta Quest, and also a PCVR version. You may be experiencing a network restriction, we suggest first trying to reconnect to another network connection/hotspot again if possible. Another thing could be your home world in VRchat may be set to a PC world only. We hope the information given helps you fix the issues you are experiencing, if not please reach back out to us!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey just following up with you @IceJellie! Are you still having trouble with your VRChat? Let us know if you're still experiencing any issues. We are always here to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi, yeah I tried using my mobile hotspot and it didn't work. My home world is also set to the default world, so it couldn't be that I tried connecting to a PC-only world.

Yea the same thing is happening to me in the past hour. I did the same tips meta said as well. I don't know what to do now.

Hey there, @ffsdfsdfs.2023! We see you're also reporting the same error message as @IceJellie, and we absolutely want to do our best to get to the bottom of this issue! To clarify with you both, is this the only app on your headset having these issues? Is your headset and Meta Quest mobile app completely up to date with the newest software? Also, have you tried launching this app directly from your library in the Meta Quest mobile app? Please keep us updated and we can continue from there! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

IceJellie
Explorer

Hi, I just tried it, but still, it didn't work. But does the Meta Quest mobile app have any effect on the games or apps on the headset? (just asking)

Thanks for giving that a shot, IceJellie. To answer your question, the Meta Quest mobile app doesn't store games or game saves. It is mostly for logging in and account features.
 

Have you already attempted to disable the Air Link functionality? Air Link issues can sometimes be resolved by completely disabling the function and rebooting the device. If you haven't, please follow the steps below to ensure the process is completed properly:

 

  • In your Quest headset:
    • Navigate to the Settings menu.
    • Ensure "Air Link" is disabled/toggled off.
  • Restart both the Quest and the PC, and re-pair the Quest to the PC following these set-up steps.

We look forward to your reply! Please let us know if there is any additional information we can provide. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

ella.hattum
Honored Guest

I don't know if you still have this problem but I did to and I fixed it. I downloaded vrchat on my PC, made sure my world and avatar where vr compatable. Then I opened vrchat through my phone on the oculus app and it worked. I changed my wifi and reset my headset to. Hope this helps

Thanks for the help. Unfortunately, I gave up trying to play VR chat independently on quest 😅

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?