03-10-202408:55 AM - last edited on 03-11-202403:54 PM by AliceinVRworld
Purchased in Dec .23. 1 week ago it keeps shutting down as he he plays. Did a factory reset still didn't correct. He left it alone for a wk. Today he said it's on. He was able to play but kept shutting off several times, he would just turn it back on each time. I don't know what I can do? Is it the battery in head set. He did leave it plugged in over night several times. Please any help would be greatly appreciated .thank you
Hi @josiahb1king! We're bummed to hear that your device keeps shutting down on you! We'd love to assist you in getting this issue resolved! We'd like to first ask a couple of questions:
What was happening at the time it first shut off?
Was there any damage to the device?
Is it normally above or below 50% charged when it shuts off?
We look forward to your reply!
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Hi again @josiahb1king! We're following up to see if you still needed assistance. If you find that you do, please don't hesitate to reach back out to us!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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