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VR Recording - can’t hear audio except my own mic on video playback

NotSpideey
Explorer

Issue
So I started having this issue since about 3 days ago, when I played games & recorded (with mic on) I could only hear myself in the playback. Everything else was basically muted (music, sfx, other players). I don't have any other problems with my quest during regular gameplay, I only have this issue with recording. I've also tested it in a lot of games such as 'A.P.E.S', 'Big Scary VR' & 'Gorilla Tag Horror/Fun-House'.
I also want to clarify that if I click the record button without microphone, there is literally no sound, & otherwise there is. (I've just tested again & saw that it only happends in app lab games.)

What I tried
I've also tried resolving this issue by doing a factory reset, but it actually didn't help. Only sometimes when I record I have some kind of luck that the recording has other sounds included too. This is really bothering me due to my current channel growth, so this is basically holding me back from creating content.

I would love if there's something I can do about.
Thank you,
NotSpideey

1 ACCEPTED SOLUTION

Accepted Solutions

That doesn't sound right. Let's see if we can figure out something for you.

 

Would you be so kind and provide us the following information?

  • Is the headset volume up to a decently high level?
  • Play with the toggle next to "Include Mic Audio".
  • Make sure you have no copyrighted music playing at all near you (the audio will be muted).
  • Hard reboot your headset.
    1. Turn off your headset completely.
    2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
    3. Use the volume buttons on your headset to highlight Boot Device and press the power button.
    4. Use the volume buttons on your headset to highlight Yes and press the power button.

Let us know if any changes occur.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

16 REPLIES 16

MetaQuestSupport
Community Manager
Community Manager

Hey there, @NotSpideey! We hate to see that you are having trouble with your recordings not giving audio for your games. We know how important it is to create content for others to share the VR experience, and we would be happy to help you with this issue!

 

  • Could you please let us know if you are experiencing audio issues for your non-VR recordings?
  • Is there anyway you can provide a video of what you are experiencing?

 

Please provide this information whenever you are able to. Once we have these details, we will be able to determine how best to assist you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I want to state that I only have this issue with my Oculus Quest 2, It's not anything wrong with the way I export nor anything else (I use sidequest to get my recordings)

Here's the video:
The Video (quickly edited in ClipChamp) 

I also just found out that I always hear the sound for like 1 second at the start & that you do hear the sound, but so quiet. You can't even understand it, it's like blurry but sound-wise.

Thank you for the quick response!

That doesn't sound right. Let's see if we can figure out something for you.

 

Would you be so kind and provide us the following information?

  • Is the headset volume up to a decently high level?
  • Play with the toggle next to "Include Mic Audio".
  • Make sure you have no copyrighted music playing at all near you (the audio will be muted).
  • Hard reboot your headset.
    1. Turn off your headset completely.
    2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
    3. Use the volume buttons on your headset to highlight Boot Device and press the power button.
    4. Use the volume buttons on your headset to highlight Yes and press the power button.

Let us know if any changes occur.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hiya hiya! We're just moseying on over to see if you are still in need of assistance. If so, please don't hesitate to let us know. Thank you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hiya hiya, yeah! I'm currently not near my headset so I'm not able to try the tricks 😄
I'll send an reply tmrw if it worked or not 🙂

Sounds good to us @NotSpideey, we hope to hear from you tomorrow!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

NotSpideey
Explorer

Thank you so much! After the hard boot it finally works, I can hear other people & in game sounds work great. I really appreciate the actual help!

Awesome, we're so glad the reboot resolved the issue! Now you can get back to creating and sharing amazing content. If you think of any other questions, feel free to shoot us another message here. Thank you again for reaching out to Meta Quest support, and happy gaming! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Mommylover69420
Honored Guest

Yeah I tried looking it up if you find out please let me know as I am also trying to grow my channel with my friends and it is stopping my from making content bc we can’t get my pov on the videos

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