07-31-202412:45 AM - last edited on 08-01-202409:37 AM by AliceinVRworld
Hi, my son is getting a message on his meta Quest 3 saying 'VR metacam quest keeps stopping' message with the option to close app or app info. No matter which he choses the screen goes grey and it shuts down. On a few occasions the message: com.oculus,identitymanagement.service.IMSApplic...keepsstopping comes up but again the screen goes grey and blank.
Can anyone please help or give suggestions on how to fix this? Thanks in advance
We hate to hear that you are having to deal with an error message that is keeping you from enjoying your games.
We would like to try to performing a factory reset on your headset to see if this helps to get rid of the error. Before you do the reset, We do want to make sure that you have the cloud backup feature is turned on in your headset. This feature will allows you to save the data for some of your games before you perform the reset. To learn more about how you can set up the cloud backup see this link: About cloud backup
Please let us know if you run into any problems!
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We just wanted to check in with you to see if you had a chance to have a look at the provided steps to see if these were able to help resolve the problems you were having.
If you need more help regarding this don't hesitate to reach out!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
My son is having this same problem? Is a factory reset the only option? I am unsure how to make sure he has cloud backup on because the headset doesn't stay on long enough to get to the menu. Additionally, if we factory reset, does he lose games he has purchased or cosmetics in games such as gorilla tag?
To answer your question, your son's apps and games will be removed from the device after a factory reset, however he will be able to redownload them again once logged back in.
Also, Cloud Backup can only be enabled on the headset itself, under Settings > System > Backup, but worry not: Cloud Backup is enabled by default on Quest headsets!
Before resorting to a factory reset, we would suggest a hard reboot by holding the Power button for around 30 seconds, or until you hear a boot chime. If you're still running into the same issue, then give the factory reset a go.
If you need any further assistance, please reach out again!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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