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Gok0908
Honored Guest

My son received a message on his  quest 3 saying that his account is being suspended. then his mother submitted his ID through his app as requested. now we can not either access to his account nor use his quest 3 as we are stuck. when ı try to pair it with same VR with my meta account, it does not happen either . could you please help us

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello Gok0908!

 

Thank you so much for reaching out to us regarding this concern, we understand that your son is eager to jump back into the world of VR and we're here to help! Go ahead and send us your son's account information to us in private message so we can start looking into this for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.


We look forward to hearing from you and getting this worked out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey thanks for sending us that pm, we will be continuing over there! We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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