cancel
Showing results for 
Search instead for 
Did you mean: 

VR smudge that's probably inside the lenses

TheSkyclops
Honored Guest

How do I get rid of this without damaging the headset? Or is it time to get a new one ...

17285805979054745233123393972219.jpg

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @TheSkyclops , we know that it is never fun when we can not enjoy using our devices to their full capacity, and we would love to get this resolved for you. First off, we request you to follow the steps listed on our official Meta site found here.

 

Apart from that, we would also investigate this from our end therefore we will need some account authentication from you, so if you can, please send us a PM and we will be able to further assist you.

 

Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again @TheSkyclops 

 

We wonder if you still need assistance in this issue?

 

Feel free to let us know!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?