cancel
Showing results for 
Search instead for 
Did you mean: 

VR tracking issue & black screen

Stevencaleb123
Honored Guest

My oculus 2 came up saying tracking was lost and both controllers were repeatedly buzzing every minute or so. 
I could not select anything on the screen due to the controllers buzzing.
so after reading posts on here, I did a factory reset after all other options failed to help the problem.
after the factory reset my screen has continued to stay black after the logo shows. I can hear the music and the black screen does not flicker etc, it is just solid black.

my son has since told me he banged it when last playing on it. Can this be repaired? How do I repair it? What can the issue be as I cannot see any physical damage on the headset.  

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Stevencaleb123! We know what a pain it can be when your headset has issues. We can definitely lend you a hand with your black screen! So that we can get to the bottom of this, we'd like to invite you to a PM.

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

VeronicaSkye
Honored Guest

What was the fix? Pretty frustrating that every help topis leads to nothing because service sets up a private chat. This is stupid.

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?