07-02-202408:22 AM - last edited on 07-03-202408:22 AM by TheLegend27
I keep getting this error message when I load into vrchat. “ oculus platform error during user proof check: Timeout during fetching DSAT“ I’ve tried everything resetting my headset, used my phone hotspot and I tried uninstalling and reinstalling! I need help please
We recognize that you're having an error message pop up after you open VRChat. We appreciate your attempt to perform a headset reset, uninstall and reinstall the application, and attempt a different network connection. We understand that this is not what you were hoping for with your headset. We are more than happy to assist you with this issue. However, we do have a few questions for you; this helps us determine what other troubleshooting steps you can perform.
Is VRChat the only game in which you're experiencing this error message?
Is your headset and Meta Quest mobile app up to date with the newest software update?
Have you attempted to launch the app directly from your library or mobile device?
Are you using Air Link?
When you say that you are resetting your headset, do you mean a factory reset or a hard reboot?
We can't wait for your response. Thank you for your patience!
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When I turn my WiFi on my oculus. It doesn’t have internet connection at all and my WiFi is used on everything else perfectly fine just my quest it isn’t. And I completely factory reset my headset. I’m not using airlink I use standalone
We understand that this is more of a network connection issue that you're experiencing. We want to make sure we give you all kinds of assistance; that way, you can go back to playing with friends online! We advise you to move closer to the router or switch to a network with a stronger signal. Attempt to disable the dual-band feature of the router so the headset can be on the same channel. This may prevent the headset from joining another channel, which can impact the Wi-Fi signal. Here we have a public article that can assist you with using Route This Helps App to help you diagnose your Wi-Fi issue.
Reboot the headset.
Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
If the boot-up sound is not heard:
Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
Remove any supported third-party accessories that may affect communication (such as headset covers, etc.).
We understand that your network works perfectly with other devices except your Meta Quest device. However, we would like you to attempt the Route This Helps app to diagnose any Wi-Fi issues you may have without notice. We highly recommend checking to see if you are using any dual-band features for your network connectivity. Sometimes using a dual-band can prevent a perfect connection. Once you let us know what happens next and if any messages show up on the app, it helps us determine what other steps we can provide.
We hope to hear back from you!
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Thank you again for that information. So we are going to go ahead and move forward with recommending you to send us a PM so we can collect some sensitive details.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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