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Verification request

PandaAndSloth119
Honored Guest

Hi I've had an e mail requesting me to verify my meta account by the 6th November. If I don't it's going to be suspended. I've tried all ways but can't get it sorted. My daughter said she initially saw the message which said I could verify via a bank card. I'm confused. It only seems that I can do this via Facebook. I've a Facebook account so how do I link my meta account to it or come have to create a new account. I'm just confused as the system isn't clear. Thanks 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey!

 

If you have been asked to verify the age on your Meta Account, then you will not need to do anything with a Facebook account at all as these are completely separate accounts.

 

You can submit your ID through this link: https://auth.meta.com/verify/

Just log in to your Meta Account there, then submit either a payment method, or if that isn't working a Photo ID.

 

You can see here our accepted forms of ID and how to upload them correctly!

https://www.meta.com/help/policies/meta-policies/id-types-accepted/

 

Please keep in mind, the name on the ID you upload must match the name on the Meta Account, so if it registered to your daughters name it will need to be your daughters ID.

 

If this issue is persisting and you cannot seem to upload this, please send us a private message so we can look into this further.

To send us a private message, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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